Veterinary endoscopy product support

Contact us to:

• Arrange your endoscope repair or service
• Arrange for loan equipment [if you are on a service contract]
• Get an update on your repair or service
• Get technical assistance from one of our staff
• Order accessories and consumable items

Call 01702 460310 [Option 3] or contact us by completing our form or pop in Unit 11 Short St, Southend, SS2 5BY.

Repairs

We’ll keep you fully up-to-date with the progress of your job. If you are sending in an endoscope, you will need to complete a decontamination report and send it in with your repair. We’ll keep you updated via email.

Thinking of saving money? Then get a service contract.

What happens during a service and is it a good idea to have one?

Regular servicing and cleaning prolongs equipment life

Did you know there are over 40 individual seals and o-rings that go into the construction of an immersible endoscope? Over time, seals can suffer from wear and perish from becoming dry. Glues, o-rings and rubbers will perish and need to be replaced. Failure to do so can harm the instrument. The distal end of the instrument is designed to be flexible. However, it also needs to be resilient enough to withstand the harmful chemicals and acids.

The benefits of regular servicing

Like all high grade medical and veterinary equipment, endoscopes require regular servicing as well as routine maintenance. Regular servicing of your endoscope can disclose wear and tear and faults on your equipment before they become a major problem. It is very important that you have your equipment serviced regularly. Regular servicing will save you money and help with quicker, more accurate diagnoses.

What happens during a service?

• • Your instrument will be leak tested and immersed to locate any leaks

• • The angulation system will be inspected for any wear or straining

• • The seals in your endoscope will be inspected, replaced and lubricated where required

• • A complete channel system function test will be carried out to determine the condition and rate of air and water flow

• • Both the optical and light guide systems will be inspected for any signs of deterioration.

• • Detection of wear and tear faults

Cleaning

We also recommend that you clean your endoscopes before and after each procedure.

We offer a full range of cleaning and disinfection instructions for the benefit of nurses completely free of charge.

Our chemistry is certified and registered as a chemical device. Read the certification.